Amazon interviews
Amazon interviewsUnited States
How the interview runs
- Online application and assessmentsAbout an hour of questions and assessments, including a work style assessment and a customer service job simulation.
- Language assessmentA written or oral test of language and writing, in some regions.
Source: amazon.jobs
How the process runs
“This stage takes approximately one hour to complete. We recommend you set aside this time in a quiet location with headphones.”
Amazon JobsCustomer Service Associate Application Guide
An hour for the assessments
Practise the first support question: what has the customer actually been told?
Example“Language assessment—This is a written or oral test to assess your language and writing skills.”
Amazon JobsCustomer Service Associate Application Guide
A language test, in some regions
Practise the first support question: what has the customer actually been told?
ExampleThe exercise
“This assessment asks you to complete virtual tasks related to the position and typically takes 20 minutes to an hour to complete.”
Amazon JobsCustomer Service Associate Application Guide
A virtual job simulation
Practise a live queue: which promise slips when a hidden contact appears?
ExampleWhat they assess
“You’ll make decisions based on our Leadership Principles, complete activities critical to success at Amazon, and demonstrate your problem-solving, prioritization, and interpersonal skills.”
Amazon JobsCustomer Service Associate Application Guide
Decisions, priorities and people skills
Practise deciding what you may do for a customer, and what needs a specialist.
Example“This assessment is focused on Amazon’s peculiar culture and Leadership Principles, and it typically takes 10 to 25 minutes to complete.”
Amazon JobsCustomer Service Associate Application Guide
A work style assessment
Practise deciding what you may do for a customer, and what needs a specialist.
ExampleHow they say to prepare
“Try not to overthink or spend too much time on any one question. We want to get to know the authentic you, as there are many types of successful people at Amazon.”
Amazon JobsCustomer Service Associate Application Guide
Don’t overthink the work style questions
Practise finding the policy that applied when the customer booked.
Example“We want customer focus to shine through in your application.”
Kim S.Customer service recruitment, Amazon
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