Intercom interviews

“Candidates applying to Intercom go through two phone screeners, which feature a mix of competency and value-based questions.”

“If you’re successful here, you’ll receive a take-home test to complete within 24 hours.”

“We provide a sample todo list, explain that they’re not going to get all tasks done in a day, but ask which three they would focus on, and why.”

“We mainly support our customers via our Messenger, so it’s important to have strong grammar and spelling, and to express your writing style through your answers.”

“Our team takes a calm, solutions-focused approach when interacting with frustrated customers, and we never let a busy inbox affect the quality of our work.”

“There’s no point hiring someone who’s uncomfortable chatting with others or lacks empathy; your customers can spot this a mile away.”

“Read, re-read, and re-re-read your assessment before sending it back.”

“Instead, think about four to five stories from previous roles that demonstrate a range of your skills, and tie back to the general themes we’ll discuss.”