Company deep dives

John Lewis Partnership interviews

United Kingdom

How the process runs

“In 2024, we decided to do something a little different: we published our interview questions for everyone to see.”

John Lewis Partnership JobsJLP Careers blog

John Lewis Partnership · 28 July 2025

The questions are published

Practise the first support question: what has the customer actually been told?

Example

What they assess

“those who show passion and willingness to work at their best and take on the responsibilities of a co-owner are just as important.”

John Lewis Partnership JobsHow to Apply

John Lewis Partnership · Undated, checked 11 November 2026

Working as a co-owner

Practise deciding what you may do for a customer, and what needs a specialist.

Example

How they say to prepare

“Instead of preparing an answer for every single published question, review your past experiences.”

John Lewis Partnership JobsJLP Careers blog

John Lewis Partnership · 28 July 2025

Review your experiences, not every question

Practise finding the policy that applied when the customer booked.

Example

“Be specific about your actions, including any skills or techniques you used.”

John Lewis Partnership JobsJLP Careers blog

John Lewis Partnership · 28 July 2025

Be specific about your actions

Practise finding the policy that applied when the customer booked.

Example

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