Octopus Energy interviews
Octopus Energy interviewsUnited Kingdom
How the interview runs
- A call with reasoning testsA quick call or video call with verbal and numerical reasoning tests.
- Discovery DayA virtual group day with problem-solving exercises like real customer queries.
Source: octopus.energy, octopus.energy
How the process runs
“Our recruitment partners will ring or video call you for a quick chat.”
Octopus EnergyHow we hire (operations section)
A quick call first
Practise the first support question: what has the customer actually been told?
Example“We then have a sharp competency-focused 30 minute interview, followed by a number of Q&A panels where members of the Ops team will answer any questions you throw at us!”
James DoyleHead of Talent, Octopus Energy
A 30-minute competency interview
Practise the first support question: what has the customer actually been told?
ExampleThe exercise
“We then split into smaller groups and tackle problem solving exercises that are exactly like some of the customer queries we get in Operations everyday.”
James DoyleHead of Talent, Octopus Energy
Exercises like real customer queries
Practise a live queue: which promise slips when a hidden contact appears?
ExampleWhat they assess
“They’ll take you through a couple of verbal and numerical reasoning tests.”
Octopus EnergyHow we hire (operations section)
Verbal and numerical reasoning
Practise deciding what you may do for a customer, and what needs a specialist.
Example“The team and I hire people who are kind and caring. They need to be solutions focused and resilient to help unhappy customers.”
James DoyleHead of Talent, Octopus Energy
Kind, caring and resilient
Practise deciding what you may do for a customer, and what needs a specialist.
ExampleHow they say to prepare
“Do your research. Think outside the box. Keep high standards. Forget how legacy businesses treat their customers.”
James DoyleHead of Talent, Octopus Energy
Forget how legacy businesses treat customers
Practise finding the policy that applied when the customer booked.
ExampleWhat the job asks
“I find resolving complaints really satisfying, especially when it involves a complicated investigation.”
SotirisEnergy specialist, Octopus Energy
Complaints that need an investigation
Practise keeping a callback promise when the slot moves.
ExampleLast reviewed