Company deep dives

Sky interviews

United Kingdom

How the interview runs

  1. Online assessmentsFor customer-facing roles: a behavioural assessment, a video interview and an online assessment centre.
  2. Final stage: a role playA 20-minute role play based on a real customer interaction (Home Service roles).

Source: careers.sky.com, careers.sky.com

How the process runs

“For Customer Facing and Early Careers roles, you may take part in online assessments, which may include a behavioural assessment, video interview and an online assessment centre.”

Sky CareersYour Application Journey

Sky · Undated, checked 11 November 2026

Online assessments for customer-facing roles

Practise the first support question: what has the customer actually been told?

Example

The exercise

“A role play - based on a real life example of a customer interaction. This usually lasts around 20 minutes”

Sky CareersCandidate prep hub (Home Service)

Sky · Undated, checked 11 November 2026

A 20-minute role play

Practise a live queue: which promise slips when a hidden contact appears?

Example

What they assess

“We’ll ask you to look at possible work scenarios and answer honestly how you’d respond, deciding on your most to least likely actions.”

Sky CareersCandidate prep hub (Home Service)

Sky · Undated, checked 11 November 2026

Rank how you would respond

Practise deciding what you may do for a customer, and what needs a specialist.

Example

“We will ask you to tell us what interests you about us and the role and about times when you’ve shown resilience and strong communication skills.”

Sky CareersCandidate prep hub (Home Service)

Sky · Undated, checked 11 November 2026

Resilience and communication

Practise deciding what you may do for a customer, and what needs a specialist.

Example

How they say to prepare

“Don't get help from someone else as these tests assess consistency.”

Sky CareersCandidate prep hub (Home Service)

Sky · Undated, checked 11 November 2026

Take the tests alone

Practise finding the policy that applied when the customer booked.

Example

AI in hiring

“It’s okay to use AI to help refine your work, but please make sure the core content is your own.”

Sky CareersYour Application Journey

Sky · Undated, checked 11 November 2026

AI may refine an application

Practise checking an AI reply before it reaches the customer.

Example

“That said, we do ask that you don’t use AI during interviews or assessments.”

Sky CareersYour Application Journey

Sky · Undated, checked 11 November 2026

No AI in interviews or assessments

Practise checking an AI reply before it reaches the customer.

Example

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