Sky interviews
United Kingdom
How the interview runs
- Online assessmentsFor customer-facing roles: a behavioural assessment, a video interview and an online assessment centre.
- Final stage: a role playA 20-minute role play based on a real customer interaction (Home Service roles).
Source: careers.sky.com, careers.sky.com
How the process runs
“For Customer Facing and Early Careers roles, you may take part in online assessments, which may include a behavioural assessment, video interview and an online assessment centre.”
Sky CareersYour Application Journey
Online assessments for customer-facing roles
Practise the first support question: what has the customer actually been told?
ExampleThe exercise
“A role play - based on a real life example of a customer interaction. This usually lasts around 20 minutes”
Sky CareersCandidate prep hub (Home Service)
A 20-minute role play
Practise a live queue: which promise slips when a hidden contact appears?
ExampleWhat they assess
“We’ll ask you to look at possible work scenarios and answer honestly how you’d respond, deciding on your most to least likely actions.”
Sky CareersCandidate prep hub (Home Service)
Rank how you would respond
Practise deciding what you may do for a customer, and what needs a specialist.
Example“We will ask you to tell us what interests you about us and the role and about times when you’ve shown resilience and strong communication skills.”
Sky CareersCandidate prep hub (Home Service)
Resilience and communication
Practise deciding what you may do for a customer, and what needs a specialist.
ExampleHow they say to prepare
“Don't get help from someone else as these tests assess consistency.”
Sky CareersCandidate prep hub (Home Service)
AI in hiring
“It’s okay to use AI to help refine your work, but please make sure the core content is your own.”
Sky CareersYour Application Journey
“That said, we do ask that you don’t use AI during interviews or assessments.”
Sky CareersYour Application Journey
No AI in interviews or assessments
Practise checking an AI reply before it reaches the customer.
ExampleLast reviewed
