Telstra interviews
Telstra interviewsAustralia
How the interview runs
- Customer service assessmentFor customer-facing roles, an assessment of customer service skills after you apply.
- Behavioural interviewAn interview with the recruiter and hiring manager.
Source: telstra.com.au
How the process runs
“you'll receive an automated email from HireVue, our video interview platform, with instructions on completing your video application.”
JessicaRecruiter, Telstra
A HireVue video application
Practise the first support question: what has the customer actually been told?
ExampleWhat they assess
“If the role you’re applying for will see you interact with our customers, you’ll need to undergo an assessment after you submit your application. This assessment will test your customer service skills.”
Telstra CareersHow we hire
A customer service assessment
Practise deciding what you may do for a customer, and what needs a specialist.
Example“Technical questions will assess your knowledge of our products and services, while behavioural questions will help us understand your teamwork and customer interaction skills.”
LukeRetail team, Telstra
Product knowledge and teamwork
Practise deciding what you may do for a customer, and what needs a specialist.
ExampleHow they say to prepare
“Take your time to express yourself, showcase your personality and highlight your skills.”
LukeRetail team, Telstra
What its leaders say
“We’ve more than tripled the containment since we’ve launched that AI agent to customers. So they’re able to get their needs met without having to go to a human agent.”
Brad WhitcombGroup Executive, Consumer, Telstra
An AI agent that resolves more contacts
Practise checking an AI reply before it reaches the customer.
ExampleLast reviewed