TTEC interviews
TTEC interviewsPhilippines, India, Mexico, South Africa
How the process runs
“Depending on where you are in the world, you may have a group interview which is more like an information session about the role and a conversation with recruiters.”
TTEC JobsRemote hiring process (customer service remote roles)
A group or one-to-one interview
Practise the first support question: what has the customer actually been told?
ExampleWhat they assess
“You may have a module assessing computer literacy, English proficiency and more. It depends on the program and type of role.”
TTEC JobsRemote hiring process (customer service remote roles)
Computer literacy and English
Practise deciding what you may do for a customer, and what needs a specialist.
Example“This will measure your aptitude for the customer service position, including logical reasoning, communication skills, and ability to de escalate situations.”
TTEC JobsTTEC Novaliches CSR interview guide
Aptitude, including de-escalation (Philippines)
Practise deciding what you may do for a customer, and what needs a specialist.
Example“Situational Judgment Test (SJT) – Questions designed to see how you’d handle real customer interactions.”
TTEC JobsTTEC Mohali hiring guide
A situational judgement test (India)
Practise deciding what you may do for a customer, and what needs a specialist.
Example“Typing Speed & Accuracy – Often required for chat or email-based roles. A minimum of 30–35 words per minute is expected.”
TTEC JobsTTEC Mohali hiring guide
30 to 35 words a minute (India)
Practise deciding what you may do for a customer, and what needs a specialist.
ExampleHow they say to prepare
“Share specific anecdotes where you demonstrated patience, empathy, or de escalation skills.”
TTEC JobsTTEC Novaliches CSR interview guide
Stories of patience and de-escalation (Philippines)
Practise finding the policy that applied when the customer booked.
Example“You do not need a perfect accent; you just need to communicate your ideas clearly.”
TTEC JobsTTEC Lipa hiring guide
Clear, not a perfect accent (Philippines)
Practise finding the policy that applied when the customer booked.
Example“Prepare customer service scenarios where you turned a challenge into a win for the customer, even if you initially didn’t know the answer.”
TTEC JobsTTEC Mexico CSR interview guide
A challenge turned into a win (Mexico)
Practise finding the policy that applied when the customer booked.
ExampleLast reviewed