Wise interviews
Wise interviewsCustomer support interviews
Wise’s Quality team looks for structured thinking
“I look for people who ask the right questions and prioritise effectively”
Sreevishnu SachidanandaHead of Quality CS & Payment Ops at Wise
Check the event behind a status
Sachidananda describes what he looks for on his global Customer Support and Payment Operations Quality team. Explain which events count before you decide what work comes first.
ExampleA São Paulo role keeps one point of contact
“You are the customer’s single point of contact until the issue is resolved.”
WiseSão Paulo High Volume Business Support Specialist role description
Keep the next promise
Wise’s High Volume Business Support Specialist description calls for case ownership and work with specialist teams. Name who owns the next customer update after a transfer.
ExampleA Budapest role routes cases to specialists
“Manage appropriate escalations to specialized teams”
WiseBudapest Customer Support Specialist (English speaking) role description
Send the facts the specialist needs
The English-speaking Customer Support Specialist listing names specialist escalation as a duty. Its hiring process includes a CV review, Maki online skills assessment and a team interview.
ExampleWise sets rules for AI in interviews
“Deploying live AI assistants/prompters during video interviews is prohibited.”
WiseCandidate AI guidance
Explain the checks you made on the reply
Wise encourages AI for preparation and sets separate rules for take-home work. Follow the instructions for the Maki assessment.
ExampleLast reviewed